Refunds & Returns
Due to the intimate nature of the products we offer, items purchased are non-refundable unless it's faulty or damaged during shipping. Most of our toys come with a manufacturers warranty of 1 year to make sure they are in good working condition for you.
My toy is broken. Can I get a replacement?
We will happily replace any defective toy within 6 months of purchase. If your toy is faulty within 1 month of purchase, we will send another one and collect the faulty one immediately. Please give us a call or email us to let us know as soon as your toy gives any problems, and we will get it sorted for you asap!
Logging a faulty toy for replacement
Send us an email with a small message of the product's fault, along with your order number (from which the product was purchased under) as a reference. We will then reply to you as soon as possible with our suggested return procedure.
I changed my mind. Can I return my purchase?
If your parcel is still on the way to you, or it has just arrived but you haven’t opened any of the goodies yet, you can return it for a credit voucher or refund. We will charge a 20% handling fee at our discretion. We cannot accept returns on any items that have been removed from their packaging, unless they are damaged or faulty.
This lingerie is too big/ too small. Can I return it?
We cannot accept returns on any items that have been removed from their packaging. We advise that you are extra-careful when ordering lingerie, and make use of our sizing guide and our helpline to avoid disappointment. We want you to love the lingerie you get, so please feel free to contact us for help.
I opened my parcel and there is something missing! What do I do?
What?! (Shock Horror Gasps from the Warehouse)... Contact us immediately at email@example.com and let us know what is missing, with some photos will be great. We have a strict picking and packing procedure that is adhered to the best of our warehouse teams ability but we are all human after all. The matter will be investigated and extra measures to prevent it from happening again. We will make sure the missing item finds its way to you, free of charge or we can refund you the value of the item. We do go to extra lengths to make sure that you are one HAPPY customer...
Understanding our returns policy
Due to the intimate nature of the products we offer, items purchased are non-refundable unless it's a manufacturing fault or damaged during shipping. This is for your protection, and here's why: Many of our sex toys, adult products and lingerie are shipped in the usual high quality, professional packaging. However, it is often impossible to tell if it has been opened, used or tampered with. We will therefore not risk our health and safety standards by accepting returned goods - regardless of whether or not a claim states that the product has not been used.