Wicked Wendy's is currently only providing delivery to physical addresses within the South African Borders and by special request Namibia. We cannot supply outside of these areas.
We reserve the right to add a surcharge if the area falls outside of the standard zones serviced by courier companies, as well if delivery is asked to be on a Saturday.
These are door-to-door services within the South African Borders. The delivery address must be a physical address, and cannot be a post office box. Someone will need to be available at the address to receive the delivery. Deliveries are made during business hours from Monday to Friday. Saturday deliveries attract an additional surcharge applied by the courier company and is payable by the customer.
We mostly use www.thecourierguy.com as our courier, however alternative arrangements can be made on special request such as Postnet or you can send your own courier, all e need is a copy of the waybill to attach to your parcel.
A tracking number will be emailed to you, which is activated once the courier physically picks up the package, not necessarily the time when the email has reached your mailbox as we send the tracking number in advance to you.
We do have a free pick-up option at our sister company at Sable Square. We don't have a physical shop, solely online sales.
Please note: Shipment USUALLY takes place within 2 WORKING days of payment being received, sometimes luck will have it that courier pick up is the same day as payment or the next day after receiving payment. The countdown in terms of the shipping period begins once your payment has been authorized.
For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. We cannot accept cash payments.
Working days are defined as Mondays to Fridays, excluding Public Holidays.